FAQs

The transfer service to the meeting point is not included in the price of our activities. However, we can occasionally offer this service for a small fee if our guides have availability in their vans and your accommodation is on the way to the meeting point.

Please contact us to enquire about the availability of this service.

Yes! Our guides usually take around 100 pictures on each activity. You can access to these pictures for a small fee. The footage will be sent via a WeTransfer link to the WhatsApp number you provide during the booking process within 48 hours of the activity.

Of course and for every canyon!

If you are looking for a more private and personal activity, with the full attention of your guide, this option is for you.

You can see the price list for private groups in the description of each activity.

Contact us to make a booking or if you have any questions!

We recommend a minimum age of 7 years for Guadalmina Canyoning, but this is up to your child. If he/she is sporty and weighs at least 19kg, he/she can join our Guadalmina activity without any problem!

Yes, they can! We will need the parents/guardians to sign a parental consent form. Just let us know during the booking process and your guide will provide you with the appropriate form.

In the case of the Guadalmina Canyon, this wouldn’t be a problem, because at the end of the trail there is a beautiful bathing area where you can wait for a refreshing swim or sunbathing.

It’s perfectly possible to go canyoning on a calm rainy day. In any case, the TUUR team will always inform you about the weather conditions before the activity.

In case of heavy rain or unfavourable weather conditions, we will reschedule the activity to another day or refund your deposit if you couldn’t reschedule.

If you give more than 24 hours notice of cancellation, a 100% refund will be given (for groups of up to 20 people, for larger groups we have other cancellation policies, please ask us for this case).

If you give less than 24 hours notice, the refund will not be possible as your places have been blocked (they cannot be resold to other clients), insurance has been paid and the guide has been contracted.

Canyoning shoes are ideal, but you can also wear sports shoes with a good sole. Water shoes and flip-flops are not allowed for canyoning because the sole is too thin and doesn’t protect the foot.

You can also rent our professional canyoning shoes and enjoy the activity without worrying about slipping and getting your own shoes wet 🙂

Yes! The localization we provide for meeting point is extremely calculated to offer some features like parking zone.

All of our meeting point has parking zones close to and big enough to park every kind of car (tanks and starships not allowed, sorry).

Of course! We recommend that you leave your smartphone in a hidden place in your car (especially during the summer holidays) or in your guide’s van. We do not recommend taking it with you during the activity as you may lose it or break it. Remember that we will be taking lots of photos, which you can have for a small fee!

There is bathrooms close to all our meeting points and close to the parking areas! Ask to your guide at the arrival.

There isn’t one, but we make it possible for the guide’s van to store personal belongings during the activity.

We strongly recommend that you don’t bring anything of value, such as jewellery, expensive watches, etc. The guide can keep small and waterproof items in his waterproof box, such as the keys to your car. Ask your guide if you need to take anything essential for the activity.

We take care to park in safe areas, but during the holidays, and especially if you have a rental car, you could be a target for summer thieves. Therefore, we advise you to be extra careful when you go to crowded places, when you go to the beach…

It’s not compulsory! We provide high buoyancy life jackets for those participants who can’t swim, making our activities accessible to everyone!

Our wetsuits also give you an extra buoyancy, if you try to dive deep it will be difficult, the wetsuit will push you to the surface!

There’s no problem, you just have to close your eyes during the jumps and slides and when you want to dive.

You can also wear glasses if you wish, but you must keep them in your hands (or give them to your guide) during the jumps and slides.

Absolutely not! All the jumps of all our canyons are optionals, so you don’t have to do them unless you want to!

We recommend to whom suffer from dizziness to not join Ronda canyoning, because it has an ineludible 30m rappel

Of course not! Some of our canyons have some narrower sections than the rest, but they are perfectly passable and open. It’s canyoning, not speleology!

In any case, our professional guides will help you to overcome your needs at any moment, they are well-prepared for many of the common phobias.

If you are afraid of confined spaces, we don’t recommend our speleology activities!

We have to valorate each case to be sure it could be confortable for you and could be done under total safety. Ask us!

It depends on the river and the season (except for the Guadalmina River, which always has the perfect temperature – not too cold, not too warm).

However, we are always focused on providing the best experience for our clients, so we adjust our offer depending on the weather and temperature.

In any case, all our canyoning activities include a full wetsuit to keep you warm.

Yes! We do have canyon activities during all year!

Of course you can! GoPros are welcome at TUUR! But you have to bear in mind that, as with all adventure activities, you may break or lose it. We recommend the use of floating sticks and protective cases.

Also remember that our guides will be taking photos during all activities, which you can have for a small fee!

Not at all! You will not see fish if you do not want to! Of course we are in natural and fresh rivers and fish exist, but they are small species that keep away from any movement that you could do during the activity. Anyway you will have every support from your guide, he will make you feel safe in any condition!